SHIPPING + DELIVERY
We want your new piece of paradise on it’s careful journey to be welcomed into its new home lovingly + carefully.
We strive to ship your new additions with excitement + haste.
Once an order is placed, you will receive an email confirmation. Please ensure you provide both a valid phone number + email address should we need to get in touch.
You will receive tracking information with your confirmation email when shipped.
Once received, please ensure you inspect your package carefully to confirm it is in perfect condition. If you have any questions about your order once received please contact us to discuss - email@example.com
- WHEN do we ship?
- WHERE do we ship?
- WHO do we ship with?
- AUTHORITY to leave.
- ADDRESS SPECIFICITY for business recipients.
- FREE SHIPPING conditions.
- ADDITIONAL FREIGHT CHARGE recipients + exclusions.
Orders completed prior to 9am AEST on a business day will be shipped the very same day. Orders after this time will be shipped the next available day.
we have such delicate products, international shipping is not a sustainable nor practical option for TWC.
CARRIERS + COURIERS
TWC rely on Australia post + Couriers Please for nation-wide delivery.
*please allow for COVID-19 related delays when calculating shipping times. Any deviation from the expected timeframe is beyond our control. Once an item has shipped it is then the responsibility of the Postal Service. Should any issues arise, please contact the postal service with your tracking + additionally, send an email to us so we can work together to resolve the issue.
DELIVERY + AUTHORITY TO LEAVE
Orders over $80 require a signature on delivery.
Please note orders valued under $80 will be left in a safe place in your absence. Goods over $80 will be taken to your local postal office if you are not able to sign.
Please ensure if posting to a business address, that the Business name is specified along with the personal recipients name.
FREE SHIPPING CONDITIONS
*Orders over $100 will be shipped free of charge within Australia.
*EXCLUDES PERTH, HOBART + DARWIN.
*EXCLUDES LIGHTING PRODUCTS.
ADDITIONAL SHIPPING CHARGES - LIGHTING
Please note a further $50 freighting charge for our lighting products, delivered to the following postcodes:
Sydney Metro: 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2745-2750, 2759-2770
Melbourne Metro: 3000-3062, 3065-3097, 3101-3138, 3140-3207, 3800-3805, 3975-3976
Brisbane Metro: 4000-4037, 4051-4078, 4101-4179, 4300-4301, 4500-4502
Adelaide Metro: 5000-5115, 5120-5121, 5125-5127, 5158-5169, 5950
Please note that our lighting cannot be delivered outside of these zones.
RETURNS + FAULTY ITEMS
Incorrectly fulfilled orders (on our end) must be rectified + flagged within 24 hours of delivery in order for us to arrange a return (at no cost to you) + the correct item to be sent in its place.
Please note refunds are not applicable unless an item is deemed to be faulty. Take care when unpacking your items as they are fragile. If you have received a faulty item please notify us immediately.
Any additional questions? Please contact us - firstname.lastname@example.org + we are more than happy to help, team Whitsunday Collective x